07922 919778
Terms and conditions.
The dog owner – named person(s) given at the time of beginning
the walks.
The walker – Elaine or Jason Graves.
Bookings – one hour walk or puppy check at home.
1.
Bookings
1.1
All bookings must be done as
far in advance (preferably the week before) to ensure the correct matches of
dogs for each walk. There will be a maximum of six dogs on each walk. Dogs will
only be paired up or grouped with other friendly dogs. If the dog owner
requests last minute bookings the walker will try their best to accommodate,
but unable to guarantee a walk if booked later than the Friday at end of the
previous week of walks.
1.2
If any times are given then
these are all estimates. In the event the walker is more than two hours later
than stated (for any reason, traffic, accident, incidents etc) then only 50% of
the cost of the booking is required. The dog owner will be informed as soon as
able. Each booking made for the group walks are difficult to provide times for
as it is dependent on the route decided to collect all the dogs. Please note in
these group walks that some of the dogs may be out of the house for 3+ hours
approximately to include pick up, walks, clean, dry and drop off.
1.3
There are no minimum walks/
booking required and no limit to number of “holiday weeks” if regular walks are
booked. The dog owner only pays for walks that are provided and payment is not
required as a retainer fee to keep any regular slot for their dog.
1.4
A meet and greet must be
completed in the first instance with no fee. This is to assess the
requirements, needs or issues and plan walks for each individual dog. There is
absolutely no obligation to book following this meeting.
1.5
If the walk is a one off
booking (ie client visiting from out of area/ only one walk required with
little notice for injury or illness of the dog owner/ or just required for the
owner to undertake other commitments) and there is no time to assess the dog
prior to required needs then the fee is subject to negotiation and payment is
required up front.
1.6
The dog walker reserves the
right to refuse services for any reason.
2.
Cancellations
2.1
There is no cancellation fee, even on the day of the bookings, as
it’s always preferred that we all walk our own dogs. However, if this becomes a
repeated issue and we are unable to walk other dogs or turning others down
repeatedly for the same cancellations then this will be revisited on an
individual basis.
2.2
If walks are cancelled on the
day by the walker, for any reason, we will revisit any options so we can try to
offer any alternatives. Examples of this could be Elaine or Jason to assist the
other, another trusted dog walker colleague to assist if able, or home welfare
check with no charge from the walker if unable to walk due to injury or
illness.
2.3
In the event you wish to
cancel any future bookings then there is no notice required, but please send
this in text/ email at the earliest opportunity to allow others to book if
required.
3.
Payment
3.1
Payment is done however the
dog owner prefers, cash or bank transfer. Payment as preferred either weekly
monthly or ‘pay as you go’.
3.2
Payment is to be made directly
to the walker responsible for the dog walk.
3.3
No overdue payment fees occur,
although a gentle reminder will be sent if payment not received in a usual way
and in a timely manner. Continued overdue payment or no payment may lead to
cancelling of the future booking at the walker’s discretion.
3.4
All walkies are pre booked and
the dog owner will be notified of the price for each booking prior to the walk.
In the event of a change of price (e.g. increase/decrease) then there will be
given one months’ notice for the dog owner to decide should they wish to source
another walker.
3.5
The booking cost is determined
on the walk not an hourly rate for time the dog is out of the house.
3.6
All solo and group walks
charged at the same rate and based on individual needs for the dogs not the
walker.
3.7
Payment for pet sitting
differs. 50% non refundable deposit payable at the time of booking. This
secures the dates required and signed contract detailing stay will be discussed
and signed at this time. The remainder is due 7 days prior to commencing the
pet sitting.
4.
Vets
4.1 The walker is not responsible for any veterinary fees or
third-party fees that may occur whilst the dog is in our care and out of scope
of insurance cover.
4.2 In the event of an emergency, we will endeavour to take your dog
to the registered vets practice from details provided. We will contact you or
your emergency contact as soon as possible.
4.3 The walker reserves the right to make decisions based on care, in
the best interests of the dog and on consultation with the veterinary surgeon,
in the unlikely event that we are unable to contact you in an emergency.
4.4 A vet release form will need to be signed prior to any pet
sitting and if dog walks in case of emergency.
5.
Health and safety.
5.1
The walker is fully
responsible for having up to date dog walking insurance. Any need to claim for
injuries on a walk will be done so on walkers’ insurance.
5.2
The walkers insurance also
covers public liability up to £1,000,000.
5.3
All dogs must be microchipped
in line with legislation in the United Kingdom since 2016.
5.4
The dog owner is fully
responsible for keeping the dog up to date with vaccinations, flea, tick and
worming treatment. It is highly advisable to also have the dog vaccinated
against kennel cough as mixing with other dogs. Any signs of kennel cough the
dog will be unable to come out on walks.
5.5
If any dogs have any sickness
or diarrhoea then please inform the dog walker and leave 48 hours between last
vomit or loose stool before any group walks.
5.6
It is the full responsibility
of the dog owner to disclose to the walker the character, issues or previous
incidents involving each dog. Failure to do so may seriously impact the walker
and the safety of the dogs in our care.
5.7
It is expected that the dog
will have some basic training commands and socialisation (age appropriate)
prior to any bookings.
5.8
Any issues with aggression
between dogs, to the walker or any other third party, then the walker reserves
the right to terminate any future bookings (with immediate effect) until the
issues are addressed and satisfies the needs of the walker and other dogs.
5.9
Bitches who are in season or
pregnant are not able for walks with the dog walker as preferred responsibility
at this time to remain with the dog owner.
5.10
Dogs will be returned as clean
and as possible (some are impossible!) and will return them to a confined area
of the house if required.
5.11
The walker has the right to
cut walking times for any reason if required for safety of dogs in care (ie
injury for another dog, incidents involving dogs in care, unsafe to continue
walk).
5.12
The dog owner is liable for any costs relating to any damage that may
occur to the walker’s car caused by the dog.
5.13
If there are any signs of neglect or animal cruelty seen, or is a
sincere suspicion of the walker, they have the right to inform the police or
RSPCA if required.
5.14
In the event of a lost dog or kidnap the dog owner will be informed
immediately and police will be informed if required. We reserve the right to
end any group walks immediately (either secure these dogs or return them home
to enable us to search for the lost dog). Local dog walkers will also be
notified to enable more search power and safety of their owns dogs via use of social
media with prior permission from the dog owner.
5.15
In the event of adverse weather (both too hot or too cold) the dog
walker has the right to cancel walks and offer a pop in service instead of
required. If this is forecast there will be a discussion prior with the dog
owner to make alternative plans should this occur.
5.16
Force majeure clause.
5.17
The dog walker will not put themselves or the other dogs in their
care at any risk.
6.
Key holding
5.1 The walker will retain a key if required and is fully insured to
cover keys.
5.2 The walker will keep any details for access codes to property
confidential.
5.3 In the event of a lost key the dog walker will pay for a
replacement of a normal standard key.
5.4 The walker will not accept any liability for any break ins or
burglaries that may occur at the home address.
5.5 A key release form is needed and signed upon return of the key to
the dog owner if walks/sit complete.